Pirum hires Chapman as global customer success director
05 March 2024 UK
Image: Pirum
Technology firm Pirum has appointed Rhys Chapman as global customer success director.
Based in London, he will oversee the customer success, client services, and client onboarding teams.
In addition, he will ensure Pirum’s client support models meet the demands of the company’s growing client base.
Chapman brings over 14 years of experience in building and optimising client support teams and functions to this role.
Prior to this new position, Chapman worked for Rimes, an enterprise data management services and investment platform.
During his tenure with the company, he was most recently EVP global head of client account management, where he led the firm’s client-facing functions, including customer success, relationship management, and key account management.
Commenting on the appointment, Jacob Koopmans, Pirum’s chief revenue officer, says: “As we continue to grow, Rhys brings the perfect skillset, knowledge and client-facing personality for this key role. I am confident that, under his leadership, Rhys’ team will continue to support and fuel Pirum’s growth trajectory.”
Chapman adds: “I am thrilled to take the lead in expanding this successful company’s client support functions. I am eager to get started and look forward to collaborating with the entire Pirum team to deliver world-class customer support for all of Pirum’s clients, existing and new.”
Based in London, he will oversee the customer success, client services, and client onboarding teams.
In addition, he will ensure Pirum’s client support models meet the demands of the company’s growing client base.
Chapman brings over 14 years of experience in building and optimising client support teams and functions to this role.
Prior to this new position, Chapman worked for Rimes, an enterprise data management services and investment platform.
During his tenure with the company, he was most recently EVP global head of client account management, where he led the firm’s client-facing functions, including customer success, relationship management, and key account management.
Commenting on the appointment, Jacob Koopmans, Pirum’s chief revenue officer, says: “As we continue to grow, Rhys brings the perfect skillset, knowledge and client-facing personality for this key role. I am confident that, under his leadership, Rhys’ team will continue to support and fuel Pirum’s growth trajectory.”
Chapman adds: “I am thrilled to take the lead in expanding this successful company’s client support functions. I am eager to get started and look forward to collaborating with the entire Pirum team to deliver world-class customer support for all of Pirum’s clients, existing and new.”
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